Making reasonable adjustments 22/12/2023 Despite being aware of Mr C's disability, this firm failed to make reasonable adjustments and should have taken more care with the terminology they used...
Changes to the Legal Ombudsman's Scheme Rules 10/01/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
Service provider advice line 10/01/2024 Service provider advice line - Legal Ombudsman Tagged: Legal Ombudsman service
New self-service Customer Assessment Tool 22/12/2023 New self-service Customer Assessment Tool Tagged: Consumer resources
The firm acted in their client's best interest 21/12/2023 Ms H wasn't happy with the advice she was given but we found it to be reasonable...
The transfer of CMC complaints to the Financial Ombudsman Service 11/12/2023 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Investigating complaints - Information for service providers 15/01/2024 Investigating complaints - Information for service providers
OLC Annual Report published 10/01/2024 OLC Annual Report published Tagged: Annual Report Press release Office for Legal Complaints
OLC Annual Report and Accounts published 10/01/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
Poor complaint handling let this barrister down 21/12/2023 We found the service of this barrister to be reasonable but not the complaint handling...
