LeO News – Edition 23 is out 10/01/2024 LeO News is the Legal Ombudsman’s quarterly newsletter. Tagged: Newsletter
Guided negotiation 22/12/2023 A delay resulted in a financial loss but the firm were willing to put things right...
Reasonable offer made 15/01/2024 In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...
Information Centre 11/12/2023 All the key information, data, plans and reports from the Legal Ombudsman. Tagged: Information centre Corporate resources Learning resources Data centre FAQs Case studies news
Guided negotiation 22/12/2023 Guided negotiation meant that Ms P received compensation for the emotional impact of this firm's mistake…
Use of Scheme Rule 5.7A 21/12/2023 This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...
Invitation to Tender - Service Complaints Adjudicator 10/01/2024 Tender for Service Complaints Adjudicator
Agreeing on a remedy 22/12/2023 Our front end team helped this firm and customer agree on a suitable remedy to put things right...
Out of jurisdiction 21/12/2023 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
Under the spotlight – learning resources 10/01/2024 This article is part of LeO News, edition 25. Tagged: Newsletter
A missed deadline had a severe impact 22/12/2023 Mr E's immigration application was refused because the firm gave the wrong deadline...
Failure to provide reasonable adjustments 22/12/2023 Mr H had a negative experience with the firm as they did not communicate with him in the way he requested...
