Guidance: Our approach to determining complaints 22/11/2023 Guidance: Our approach to determining complaints
Guidance: Our approach to putting things right 22/11/2023 Guidance: Our approach to putting things right
Guidance: Our approach to putting things right 30/11/2023 Guidance: Our approach to putting things right Tagged: remedies
Complaining to a legal service provider 11/12/2023 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
Preventing complaints 30/11/2023 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Bringing a complaint to us 22/12/2023 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
Our approach during the COVID-19 pandemic 10/01/2024 Approach during COVID-19 Pandemic Tagged: Guidance
Learning Resources 30/11/2023 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Good complaints handling 30/11/2023 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
LeO News, edition 25 17/11/2023 Our newsletter updates our service providers on our latest activities and events, and features helpful guidance and informatoin for the legal service profession. Tagged: Newsletter
LeO Mythbusters article - beneficiaries 17/11/2023 This article is part of LeO News, edition 24. Tagged: Newsletter Guidance
Signposting consumers to the Legal Ombudsman 22/01/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Using a legal service provider 11/12/2023 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
The LeO Process 30/11/2023 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
