Office for Legal Complaints publishes 2025/26 Annual Report and Accounts in News 03/07/2026 Office for Legal Complaints publishes 2025/26 Annual Report and Accounts
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts in News 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
Promptly addressing a service failing and good complaints handling in Case studies 16/01/2026 Promptly addressing a service failing and good complaints handling
Stamp Duty Land Tax - complaint resolved through guided negotiation in Case studies 17/03/2025 SDLT - complaint resolved through guided negotiation Tagged: stamp duty
An ombudsman's view of good costs service in Preventing complaints 26/03/2024 An ombudsman's view of good costs service
Service providers should adapt communications to customers in Case studies 31/03/2026 Service providers should adapt communications to customers
New self-service Customer Assessment Tool in News 26/03/2024 New self-service Customer Assessment Tool Tagged: Consumer resources
Considered decisions, communicated clearly are consistent with a reasonable service in Case studies 18/12/2025 Considered decisions, communicated clearly are consistent with a reasonable service
OLC publishes 2021/22 Annual Report and Accounts for the Legal Ombudsman in News 15/05/2024 OLC publishes 2021/22 Annual report and Accounts for the Legal Ombudsman
Even if we uphold a complaint, a full cost refund is unlikely to be awarded in Case studies 27/11/2025 Even if we uphold a complaint, a full cost refund is unlikely to be awarded
A thorough, resolution-focused response can prevent complaint escalation to LeO in Case studies 23/07/2026 A thorough, resolution-focused response can prevent complaint escalation to LeO
Poor complaints handling and lack of clarity lengthens complaint resolution in Case studies 19/01/2026 Poor complaints handling and lack of clarity lengthens complaint resolution
