Current vacancies

We encourage applicants from a wide range of backgrounds and believe that their collective voices help to strengthen our business and achieve our organisational objectives. It is not essential to have a legal qualification, or a background in law (unless specified). What we are looking for is people who can bring passion and enthusiasm to a role, people who want to make a difference and are not afraid of a challenge. 

You can view our current vacancies here.

Legal Ombudsman sign

Legal Ombudsman sign

Who we are and what we do

We help to resolve complaints that legal service providers and their customers have not been able to sort out for themselves. The majority of our workforce is made up of investigators and ombudsmen who investigate these complaints. Our corporate services teams, include HR, Finance, IT, Legal and External Affairs, who ensure we are working effectively and have the systems to support our customers. 

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Careers at LeO

Our people are the beating heart of the organisation, they enable us to achieve our objectives and provide a service that enhances outcomes for our customers. The work we do is challenging, varied and highly rewarding. We not only act as an impartial party and investigate complaints but feedback to the profession on lessons learnt. 

Whether you want to be part of our operational teams who are at the heart of what we do, or our corporate services teams who ensure we are working effectively and support LeO in delivering its objectives, we want to hear from you. There is no single route into LeO, our people have varied and diverse backgrounds and a real passion for what we do.

"We invest in our people right from the start by providing training to help them understand their role and responsibilities and how that has an impact on the wider organisation."

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woman on her office desk

woman on her office desk

Roles at LeO

We work as one organisation, although the majority of our workforce is made up of people that investigate complaints or have customer contact, we expect everyone to be committed to delivering a service we can be proud of.

There are varied and interesting roles at LeO.

  • Our main operational roles include working in the General Enquiries Team, Investigators, and Ombudsmen.
  • Our main corporate roles include HR, IT, External Affairs, the Legal Team, Executive Office, Finance and Data protection.

These are just some of the areas that you could be involved in. If you do not see any suitable vacancies, you can register your interest for relevant job alerts here.

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Equality, Diversity and Inclusion

We believe being a diverse organisation makes us a better employer and benefits our customers. As an organisation we are committed to attracting, recruiting and retaining staff from a diverse range of backgrounds. 

We have a wide range of polices, networks and guidelines to support our people’s different needs throughout their career with us.

We also value the benefits of being a diverse organisation and commit to:

  • Ensuring our recruitment and selection process is fair and responsive to people’s needs throughout the process.

  • Provide a working environment that is accessible to all and supporting the varying needs of our staff.

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Working here, what's in it for you?

We want to reward our people for the hard work and commitment they show every day. We have a number of family friendly and flexible working polices that help them achieve work life balance.

These go hand in hand with enabling our people to achieve their objectives and driving forward our agenda. In addition we offer a range of employee benefits which include: 

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Three female office workers at work tea point

Three female office workers at work tea point

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man and woman talking by Legal Ombudsman banner

man and woman talking by Legal Ombudsman banner

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  • 26 days annual leave (excluding bank holidays).
  • Option to buy or sell annual leave.
  • Stakeholder pension, LeO doubles your contribution up to 10%.
  • Access to retail vouchers and discounts.
  • Life Assurance 6x salary.
  • Subsidised season ticket loans.
  • Opportunity to develop work-life balance.
  • 24/7 access to Employee Assistance programme and support from our employee Wellbeing Champions.
  • Celebrating success – a great way for you and your colleagues to be recognised for the great work you do every day. All through a number ways including Instant recognition, Quarterly and Annual awards.