We encourage applicants from a wide range of backgrounds and believe that their collective voices help to strengthen our business and achieve our organisational objectives.
It is not essential to have a legal qualification, or a background in law (unless specified). What we are looking for is people who can bring passion and enthusiasm to a role, people who want to make a difference and are not afraid of a challenge.
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We want to make sure that we treat our employees and customers as fairly and equally as possible.
To achieve this, we are working with the following organisations:
EDI Strategy
LeO has three equality priority objectives that underpin our EDI strategy and help us work towards our vision. These set out our long term aims for promoting equality, diversity, and inclusion when delivering our service, supporting the legal sector, and developing our work culture.
These are:
Smiling Legal Ombudsman colleague
We help to resolve complaints that legal service providers and their customers have not been able to sort out for themselves. The majority of our workforce is made up of investigators and ombudsmen who investigate these complaints. Our corporate services teams, include HR, Finance, IT, Legal and External Affairs, who ensure we are working effectively and have the systems to support our customers.
Our people are the beating heart of the organisation, they enable us to achieve our objectives and provide a service that enhances outcomes for our customers. The work we do is challenging, varied and highly rewarding. We not only act as an impartial party and investigate complaints but feedback to the profession on lessons learnt.
Whether you want to be part of our operational teams who are at the heart of what we do, or our corporate services teams who ensure we are working effectively and support LeO in delivering its objectives, we want to hear from you. There is no single route into LeO, our people have varied and diverse backgrounds and a real passion for what we do.
"We invest in our people right from the start by providing training to help them understand their role and responsibilities and how that has an impact on the wider organisation."
woman on her office desk
We work as one organisation, although the majority of our workforce is made up of people that investigate complaints or have customer contact, we expect everyone to be committed to delivering a service we can be proud of.
There are varied and interesting roles at LeO.
These are just some of the areas that you could be involved in. If you do not see any suitable vacancies, you can register your interest for relevant job alerts here.
We believe being a diverse organisation makes us a better employer and benefits our customers. As an organisation we are committed to attracting, recruiting and retaining staff from a diverse range of backgrounds.
We have a wide range of polices, networks and guidelines to support our people’s different needs throughout their career with us.
We also value the benefits of being a diverse organisation and commit to:
We want to reward our people for the hard work and commitment they show every day. We have a number of family friendly and flexible working polices that help them achieve work life balance.
These go hand in hand with enabling our people to achieve their objectives and driving forward our agenda. In addition we offer a range of employee benefits which include:
Three female office workers at work tea point
man and woman talking by Legal Ombudsman banner
