LeO welcomes LSB's framework for achieving a positive complaints culture in News 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Policy statement: Publishing our decisions in Corporate policies 26/03/2024 The Legal Services Act 2007 allows the Office for Legal Complaints (OLC) to publish reports of investigations or Ombudsman decisions if it considers it “appropriate to do so in any particular case”. In considering what the OLC considers to be “appropriate” for publication, it has been guided by the regulatory objectives of the Legal Services Act. Tagged: Publishing decisions Corporate policies Policy statement
Our recent engagement: listening and learning in LeO News 29 26/03/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
100222 Legal Ombudsman And Legal Services Consumer Panel Mou FINAL in Memorandum of Understanding 14/03/2024
LeO welcomes appointment of Richard Blakeway as Chair of the OLC in News 02/04/2026 LeO welcomes appointment of Richard Blakeway as Chair of the Office for Legal Complaints
Information Centre in Home 16/03/2026 All the key information, data, plans and reports from the Legal Ombudsman. Tagged: Information centre Corporate resources Learning resources Data centre FAQs Case studies news
How We Work in Information Centre 16/03/2026 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
Blog by Elisabeth Davies, Chair of the OLC in News 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's Annual Report and Accounts 2022/23 Tagged: Board blog Office for Legal Complaints Annual Report
Service provider advice line in News 26/03/2024 Service provider advice line - Legal Ombudsman Tagged: Legal Ombudsman service
Senior Management and Board recruitment in News 13/01/2025 Senior Management and Board recruitment Tagged: Press release
Our organisation in Who We Are 17/11/2025 This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team. Tagged: Board Ombudsman Executive Team Chief Ombudsman Chief Operating Officer Ombudsman team meet the team
OLC launches plans for the Legal Ombudsman amid record demand in News 09/04/2026 OLC launches plans for the LeO amid record demand
Blog by Elisabeth Davies, Chair of the OLC in News 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan Tagged: Board blog Newsletter Office for Legal Complaints
