Best practice complaint handling guide in Good complaints handling 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
The firm acted in their client's best interest in Case studies 26/03/2024 Ms H wasn't happy with the advice she was given but we found it to be reasonable...
Help for those who are deaf or hard of hearing in Accessibility 06/08/2024 If you’re deaf, hard of hearing or speech impaired, conversations can be difficult. We use Relay UK (previously Next Generation Text - NGT) to make things easier for you. Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology.
OLC Operating framework in Corporate Publications 26/03/2024 Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act. Tagged: OLC Operating framework OLC Office for Legal Complaints
Scheme Rules FAQs (from April 2023) in News 26/03/2024 Updated guidance on our Scheme Rules. Including frequently asked questions and case studies. Tagged: Scheme Rules Scheme Rules FAQs
Stamp duty - feedback for lawyers in Learning Resources 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises. Tagged: stamp duty Legal Ombudsman or CLC? lawyer information solicitor information
Legal Professional information in How We Work 26/03/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
Are there situations where you may decide not to investigate a complaint? in FAQs 15/03/2024 Tagged: Complaints we investigate FAQs Complaints we do not investigate
What problems can you help resolve? in FAQs 15/03/2024 Tagged: Complaints we investigate complaints FAQs
An ombudsman's view of good costs service in Preventing complaints 26/03/2024 An ombudsman's view of good costs service
Scheme Rule changes in LeO News 28 26/03/2024 Scheme Rule changes from 1 April 2023 – what they mean for you
Stamp duty, consumer factsheet in Factsheets 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home. Tagged: stamp duty factsheets
Additional support from the Legal Ombudsman in Accessibility 16/03/2026 This section provides guidance on additional accessibility support from the Legal Ombudsman.
Do you accept complaints about accountants? in FAQs 15/03/2024 Tagged: Complaints accountants Complaints we investigate FAQs
