Improved case studies – helping to resolve and prevent complaints in LeO News 29 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Guidance: Our approach to determining complaints in The LeO Process 26/03/2024 Guidance: Our approach to determining complaints
Complaints in focus: No win, no fee agreements in Preventing complaints 26/03/2024 Complaints in focus: No win, no fee agreements
Guidance: Our approach to determining complaints in Technical advice desk 26/03/2024 Guidance: Our approach to determining complaints
LeO marks major milestone with Call for Input on model complaints procedure in News 24/03/2026 LeO marks major milestone with call for input on Model Complaints Resolution Procedure
Legal Ombudsman research reveals AI's growing influence on complaints in News 01/10/2026 Legal Ombudsman research reveals AI's growing influence on complaints
Office for Legal Complaints publishes 2025/26 Annual Report and Accounts in News 03/07/2026 Office for Legal Complaints publishes 2025/26 Annual Report and Accounts
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts in News 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts in News 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation in News 26/03/2024 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Poor complaints handling results in additional impact and leads to higher remedies in Case studies 31/03/2026 Poor complaints handling results in additional impact and leads to higher remedies
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts in News 26/03/2024 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
Poor complaints handling and lack of clarity lengthens complaint resolution in Case studies 19/01/2026 Poor complaints handling and lack of clarity lengthens complaint resolution
Clear communication and a thorough complaints review can save time in Case studies 10/03/2026 Clear communication and a thorough complaints review can save time
Our Guidance on Remedies is a useful reference tool in resolving complaints in Case studies 18/12/2025 Our Guidance on Remedies is a useful reference tool in resolving complaints
