Guidance: Scheme Rules changes April 2023 in News 26/03/2024 Guidance: Scheme Rules changes April 2023
Complaining to a legal service provider in Complaints process 01/10/2026 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
Using a legal service provider in Complaints process 26/03/2024 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
Bringing a complaint to us in Complaints process 29/07/2026 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
Our approach during the COVID-19 pandemic in News 16/03/2026 Approach during COVID-19 Pandemic Tagged: Guidance
Signposting consumers to the Legal Ombudsman in Learning Resources 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Learning Resources in For Legal Service Providers 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Good complaints handling in Learning Resources 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Scheme Rules FAQs (from April 2023) in News 26/03/2024 Updated guidance on our Scheme Rules. Including frequently asked questions and case studies. Tagged: Scheme Rules Scheme Rules FAQs
LeO Mythbusters article - beneficiaries in News 19/06/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Guidance
LeO News, edition 25 in News 26/03/2024 Our newsletter updates our service providers on our latest activities and events, and features helpful guidance and informatoin for the legal service profession. Tagged: Newsletter
The LeO Process in Learning Resources 11/03/2026 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Legal Ombudsman launches new course for legal sector in News 26/03/2024 Legal Ombudsman launches new course for legal sector Tagged: Guidance
Annual complaints data overview 2019/20 in News 26/03/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
