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Useful information on how we help with your complaint

Overview of the scheme rules

This factsheet tells you what actions you can take if you're unhappy with the service you have received from us.

This factsheet will tell you more about making a complaint to your legal service provider.

Guidance and resources on the ombudsman scheme

Advice line for technical queries from service providers

Spotlight on: Probate

In this section we will tell you more about how we investigate your complaints.

Our privacy notice sets out how you can expect us to use your personal information when you visit our website.

Our service is for everyone who needs our help in resolving a service complaint. We make every effort to ensure that our website, our documents, and our service are easy to use and are accessible to everyone. We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language.