Ensuring people contact us at the right time 23/01/2024 We’ve made changes to help ensure people contact us at the right time – once their legal service provider has had a chance to look into their complaint. This includes launching a new leaflet that service providers can send. Tagged: Improvements Premature complaints consumer journey Customer journey
Get support with resolving complaints 10/01/2024 Find out how to contact us for support and read the latest queries we’ve helped to resolve. Tagged: Learning from complaints Learning resources Technical Advice
Consultation on draft 2024-27 Strategy and 2024/25 Business Plan 10/01/2024 Consultation on draft 2024-27 Strategy and 2024/25 Business Plan
Probate issues and rising costs 10/01/2024 A disagreement between siblings meant that the estate couldn't be finalised…
A barrister's professional judgement 10/01/2024 Mr L was not happy with his barrister, however we found the service to be reasonable...
23 April 2018 OLC board papers and minutes 10/01/2024 OLC board papers and minutes 23 April 2018 Tagged: Office for Legal Complaints governance
Business plan and budget consultation 2019-20 10/01/2024 Business plan and budget consultation 2019-20 Tagged: Consultation governance business plan
Our people's networks 10/01/2024 Learn more about our people's networks here. Tagged: Staff networks Staff community BAME Network LGBTQ+ Network Staff awards
Complaining about closed service providers 29/11/2023 This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers. Tagged: Closed legal firms closed legal service providers factsheets consumer journey
Corporate policies 01/05/2024 Details of key corporate policies Tagged: Access to information Corporate policies Whistleblowing Publishing decisions
Whistle blowing policy and procedure 10/01/2024 This section tells you more about our Whistleblowing policy and procedure Tagged: whistleblowing Corporate policies
Privacy 24/01/2024 Our privacy notice sets out how you can expect us to use your personal information when you visit our website. Tagged: privacy Freedom of Information Access request
Consultation responses 10/01/2024 Stakeholder responses to external consultations Tagged: Stakeholders Consultation Open consultations Closed consultations governance
