Legal Ombudsman launches new Scheme Rules 05/11/2021 Legal Ombudsman launches new Scheme Rules Tagged: Scheme Rules
Legal Ombudsman proposes minor changes to Scheme Rules 05/11/2021 Legal Ombudsman proposes minor changes to Scheme Rules Tagged: Consumer resources Scheme Rules
OLC launches Scheme Rules consultation 16/02/2022 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
Guidance: Scheme Rules 05/11/2020 Guidance: Scheme Rules Tagged: Legal Ombudsman Scheme Scheme Rules Guidance on Scheme Rules governance
Guidance: Scheme Rules 09/11/2021 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
Legal Ombudsman updates Scheme Rules 05/11/2021 Legal Ombudsman updates Scheme Rules Tagged: Scheme Rules Office for Legal Complaints
Do you have rules about the complaints you can investigate? 06/11/2020 Tagged: Scheme Rules Complaint Checker FAQs
Legal Ombudsman proposes technical changes to Scheme Rules 05/11/2021 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Publishing our decisions: An evidenced based response November 2011 06/11/2020 November 2011. Public response to publishing decisions consultation Tagged: Consultation strategy and business plan Scheme Rules Publishing our decisions
Scheme Rules 05/11/2020 Overview of the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work
Bringing a complaint to us 25/03/2022 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: complaint checker factsheets representative authority form complaint form scheme rules helping prisoners complaining
Best practice complaint handling guide 19/04/2021 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
