Ensuring people contact us at the right time 26/03/2024 We’ve made changes to help ensure people contact us at the right time – once their legal service provider has had a chance to look into their complaint. This includes launching a new leaflet that service providers can send. Tagged: Improvements Premature complaints consumer journey Customer journey
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Complaints about legal costs 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
Investigating your complaint 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
27 July 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 27 July 2020 Tagged: Office for Legal Complaints governance
12 September 2018 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 12 September 2018 Tagged: Office for Legal Complaints governance
24 October 2019 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 24 October 2019 Tagged: Office for Legal Complaints governance
26 March 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 March 2020 Tagged: Office for Legal Complaints governance
13 March 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 13 March 2020 Tagged: Office for Legal Complaints governance
29 June 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 29 June 2020 Tagged: Office for Legal Complaints governance
4 March 2020 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 4 March 2020 Tagged: Office for Legal Complaints governance
10 December 2018 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 10 December 2018 Tagged: Office for Legal Complaints governance
9 July 2018 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 9 July 2018 Tagged: Office for Legal Complaints governance
27 April 2020 OLC minutes 26/03/2024 OLC minutes 27 April 2020 Tagged: Office for Legal Complaints governance
