Service provider advice line in News 26/03/2024 Service provider advice line - Legal Ombudsman Tagged: Legal Ombudsman service
Inclusive service policy statement in Corporate Publications 26/06/2026 inclusive service policy statement Tagged: Inclusive service policy statement Legal Ombudsman service Legal Ombudsman customers Legal Ombudsman committment service policy
Governance in Corporate Publications 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
Guidance: Scheme Rules in Learning Resources 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
If you are unhappy with the service we have provided in Factsheets 15/07/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
Is there a charge for your service? in FAQs 15/03/2024 Tagged: Legal fee service provider fee free service FAQs
What is a legal service provider? in FAQs 15/03/2024 Tagged: Legal service provider Regulated firms FAQs
I want to complain, should I still pay the service provider’s fee? in FAQs 15/03/2024 Tagged: FAQs Legal fee service provider fee
What information do you share with the regulators? in FAQs 15/03/2024 Tagged: Memoranda of Understanding Legal Services Act 2007 Legal Service Board FAQs
Complaining about closed service providers in Factsheets 14/05/2024 This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers. Tagged: Closed legal firms closed legal service providers factsheets consumer journey
What information do you share with the regulators? in FAQs 15/03/2024 Tagged: Memoranda of Understanding Legal Services Act 2007 Legal Service Board FAQs
Office for Legal Complaints - Rules of procedure in Corporate Publications 26/03/2024 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme
Who We Are in Home 03/11/2026 Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again. Tagged: Office for Legal Complaints OLC Legal Ombudsman Scheme How we work
Useful organisations in Information Centre 09/07/2026 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
Useful organisations in Complaints process 09/07/2026 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
