If you are unhappy with the service we have provided 15/07/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
Performance data 14/05/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data
Working for us 04/09/2025 Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you. Tagged: Careers Jobs Vacancies
OLC announce new appointments 26/03/2024 This article is part of LeO News, edition 24. Tagged: Chief Ombudsman Chief Operating Officer
Governance 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
Stamp duty - feedback for lawyers 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises. Tagged: stamp duty Legal Ombudsman or CLC? lawyer information solicitor information
Scheme Rules 14/05/2024 Overview of the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan Tagged: Board blog Newsletter Office for Legal Complaints
Transparency and Reporting Impact 17/03/2026 A discussion paper on the options for publishing a wider range of information data about the decisions and complaints investigated by the Legal Ombudsman Tagged: Consultation Transparency governance
Customer Service Principles 26/03/2024 This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference. Tagged: complaints handling resolving disputes customer service principles
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
LeO welcomes appointment of Richard Blakeway as Chair of the OLC 02/04/2026 LeO welcomes appointment of Richard Blakeway as Chair of the Office for Legal Complaints
Celebrating Black History Month 26/03/2024 This article is part of LeO News, edition 24. Tagged: Newsletter
