Clear communication and a thorough complaints review can save time 10/03/2026 Clear communication and a thorough complaints review can save time
Our Guidance on Remedies is a useful reference tool in resolving complaints 18/12/2025 Our Guidance on Remedies is a useful reference tool in resolving complaints
Good communication practices reduce complaints and improve client satisfaction 11/02/2026 Good communication practices reduce complaints and improve client satisfaction
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Complaints in focus: No win, no fee agreements 26/03/2024 Complaints in focus: No win, no fee agreements
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Research shows room for improvement in how law firms deal with complaints 26/03/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Poor complaints handling results in additional impact and leads to higher remedies 31/03/2026 Poor complaints handling results in additional impact and leads to higher remedies
Poor complaints handling and lack of clarity lengthens complaint resolution 19/01/2026 Poor complaints handling and lack of clarity lengthens complaint resolution
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Board blog Office for Legal Complaints
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
OLC Annual Report and Accounts published 26/03/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
How We Work 16/03/2026 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
OLC publishes 2025/26 Business Plan for the Legal Ombudsman 09/04/2025 Office for Legal Complaints publishes 2025/26 Business Plan for the Legal Ombudsman
OLC publishes new strategy and business plan for LeO 03/05/2024 Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
