Timely communication and complaints handling are vital in residential conveyancing in Case studies 13/03/2026 Timely communication and complaints handling are vital in residential conveyancing
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation in News 26/03/2024 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Clear communication and a thorough complaints review can save time in Case studies 10/03/2026 Clear communication and a thorough complaints review can save time
Our Guidance on Remedies is a useful reference tool in resolving complaints in Case studies 18/12/2025 Our Guidance on Remedies is a useful reference tool in resolving complaints
Good communication practices reduce complaints and improve client satisfaction in Case studies 11/02/2026 Good communication practices reduce complaints and improve client satisfaction
Guidance: Our approach to determining complaints in The LeO Process 26/03/2024 Guidance: Our approach to determining complaints
Complaints in focus: No win, no fee agreements in Preventing complaints 26/03/2024 Complaints in focus: No win, no fee agreements
Guidance: Our approach to determining complaints in Technical advice desk 26/03/2024 Guidance: Our approach to determining complaints
Research shows room for improvement in how law firms deal with complaints in News 26/03/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Poor complaints handling results in additional impact and leads to higher remedies in Case studies 31/03/2026 Poor complaints handling results in additional impact and leads to higher remedies
Poor complaints handling and lack of clarity lengthens complaint resolution in Case studies 19/01/2026 Poor complaints handling and lack of clarity lengthens complaint resolution
Blog by Elisabeth Davies, Chair of the OLC in News 26/03/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Board blog Office for Legal Complaints
LeO welcomes LSB's framework for achieving a positive complaints culture in News 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
OLC Annual Report and Accounts published in News 26/03/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
How We Work in Information Centre 16/03/2026 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
