Learning from complaints in News 26/03/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
LeO welcomes LSB's framework for achieving a positive complaints culture in News 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Policy statement – approach to complaints where the respondent also provides non-legal services in Corporate Publications 26/03/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
Information Centre in Home 16/03/2026 All the key information, data, plans and reports from the Legal Ombudsman. Tagged: Information centre Corporate resources Learning resources Data centre FAQs Case studies news
Office for Legal Complaints - Rules of procedure in Corporate Publications 26/03/2024 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme
Learning Resources in For Legal Service Providers 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Transparency and Reporting Impact in Consultations 17/03/2026 A discussion paper on the options for publishing a wider range of information data about the decisions and complaints investigated by the Legal Ombudsman Tagged: Consultation Transparency governance
Personal injury - things to consider in Using a legal service provider 26/03/2024 Personal injury complaints
OLC publishes 2025/26 Business Plan for the Legal Ombudsman in News 09/04/2025 Office for Legal Complaints publishes 2025/26 Business Plan for the Legal Ombudsman
OLC publishes new strategy and business plan for LeO in News 03/05/2024 Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy in LeO News 28 14/05/2024 The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
Investigating your complaint in Factsheets 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
Early resolution initiatives in LeO news 26 26/03/2024 Opportunities for early resolution of complaints
Research and reports in Data centre 01/10/2026 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
OLC Annual Report and Accounts published in News 26/03/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
