Schedule of matters reserved to the Office for Legal Complaints in Governance 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
Guidance: our approach to determining complaints in News 26/03/2024 Guidance: our approach to determining complaints Tagged: Guidance
Introducing the Model Complaints Resolution Procedure in News 26/06/2025 Introducing the Model Complaints Resolution Procedure
Updated guidance on complaints about costs in News 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Model Complaints Resolution – Call for Input in LeO News 37 19/06/2026 Model Complaints Resolution – Call for Input
Complaints process in For Consumers 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Introducing the Model Complaints Resolution Procedure in LeO News 35 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Investigating complaints - Information for service providers in Learning Resources 26/03/2024 Investigating complaints - Information for service providers
The price of separation: Divorce related legal complaints and their causes in Preventing complaints 26/03/2024 The price of separation: Divorce related legal complaints and their causes
2025/26 - Quarter 3 complaints data in Complaints data 11/02/2026 2025/26 - Quarter 3 complaints data
Legal Ombudsman research reveals AI's growing influence on complaints in News 01/10/2026 Legal Ombudsman research reveals AI's growing influence on complaints
2025/26 - Quarter 1 complaints data in Complaints data 04/11/2025 2025/26 - Quarter 1 complaints data
2025/26 - Quarter 2 complaints data in Complaints data 04/11/2025 2025/26 - Quarter 2 complaints data
The Language of Complaints research in Good complaints handling 26/03/2024 The Language of Complaints research
