Deciding whether complaints are in time – requests for bills 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
Complaints about legal costs 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
Learning from complaints 26/03/2024 Resources on good complaints handling Tagged: Learning from complaints
Model Complaints Resolution Procedure 26/06/2025 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
LeO takes action to prevent complaints about legal fees 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
Guidance: our approach to determining complaints 26/03/2024 Guidance: our approach to determining complaints Tagged: Guidance
Complaints about how fees have been calculated and communicated 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
If you are unhappy with the service we have provided 15/07/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
