LeO News – Edition 23 is out 10/01/2024 LeO News is the Legal Ombudsman’s quarterly newsletter. Tagged: Newsletter
LeO News – Edition 22 is out 10/01/2024 LeO News is the Legal Ombudsman’s quarterly newsletter. Tagged: Newsletter
Best practice complaint handling guide 10/01/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
Our responses to consultations 10/01/2024 Responses sent by the Legal Ombudsman to other organisations consultations and discussions. Tagged: Closed consultations Consultation responses governance
Our commitment to you 22/01/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
New agreement with ACCA published 10/01/2024 New agreement with ACCA published Tagged: Memorandum of Understanding
CMA: OLC response to the review of legal services 10/01/2024 CMA: OLC response to the review of legal services Tagged: Office for Legal Complaints Consultation
Consumer guidance on Scheme Rules changes 10/01/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
Policy statement – approach to complaints where the respondent also provides non-legal services 10/01/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
Invitation to Tender - Service Complaints Adjudicator 10/01/2024 Tender for Service Complaints Adjudicator
