Data centre 13/12/2023 Data about organisational performance, complaints and ombudsman decisions. Tagged: Data centre Peformance data Complaints data decision data Research and reports
Office for Legal Complaints publishes 2021/22 Annual Report and Accounts for the Legal Ombudsman 10/01/2024 OLC publishes 2021/22 Annual report and Accounts for the Legal Ombudsman
Consultation: Business Plan and Budget 2021/22 10/01/2024 Consultation on the Office for Legal Complaints Business Plan and Budget 2021/22 Tagged: Consultation Office for Legal Complaints strategy and business plan governance
OLC Annual Report and Accounts published 10/01/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
Our people 24/01/2024 This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team. Tagged: Board Ombudsman Executive Team Chief Ombudsman Chief Operating Officer Ombudsman team meet the team
OLC Board update 10/01/2024 Elisabeth Davies, Chair of the Office for Legal Complaints (OLC), provides an update on the OLC's board meeting. Tagged: Office for Legal Complaints Board blog
Chief Ombudsman's introduction: a step change and an evolution 10/01/2024 The Office for Legal Complaints’ latest Annual Report and Accounts, published this week, highlights the step-change LeO has made in 2022/23. As we commit to staying the course in improving our service, we’re also looking ahead to the LeO of the future. Tagged: LeO News Annual Report Strategy
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Board blog Office for Legal Complaints
Who We Are 10/01/2024 Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again. Tagged: Office for Legal Complaints OLC Legal Ombudsman Scheme How we work
How We Work 10/01/2024 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
Best practice complaint handling guide 10/01/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
Law Society interview with Chair Wanda Goldwag 10/01/2024 Law Society interview with Chair Wanda Goldwag Tagged: Office for Legal Complaints
Legal Ombudsman Chair in Pride Power List 2018 10/01/2024 Legal Ombudsman Chair in Pride Power List 2018 Tagged: Office for Legal Complaints
Appointment of three new non-executive directors welcomed 10/01/2024 Appointment of three new non-executive directors welcomed Tagged: Office for Legal Complaints
OLC and Legal Ombudsman Annual Report published 10/01/2024 OLC and Legal Ombudsman Annual Report published Tagged: Annual Report Office for Legal Complaints