Preventing complaints 10/05/2022 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Good complaints handling 19/04/2021 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Complaint handlers guide 05/11/2020 Complaint handlers guide Tagged: Complaint handlers guide good complaints handling Guidance on Scheme Rules Legal Services Act 2007 first tier complaints legal service provider journey
