Complaints data 07/05/2024 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Data centre 26/03/2024 Data about organisational performance, complaints and ombudsman decisions. Tagged: Data centre Peformance data Complaints data decision data Research and reports
Preventing complaints 26/03/2024 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Ombudsman decision data 26/03/2024 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Performance data 14/05/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data
Using a legal service provider 26/03/2024 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Information Centre 26/03/2024 All the key information, data, plans and reports from the Legal Ombudsman. Tagged: Information centre Corporate resources Learning resources Data centre FAQs Case studies news
Investigating your complaint 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
26 January 2022 OLC board papers and minutes 26/03/2024 OLC board papers and minutes 26 January 2022 Tagged: Office for Legal Complaints governance
Registers of interests and expenses 26/03/2024 Registers for the OLC, Senior Management and Ombudsman team Tagged: Office for Legal Complaints governance
Governance frameworks 26/03/2024 Information about the different terms of reference and codes of practice for the OLC and its committees Tagged: Office for Legal Complaints governance
Learning from complaints 26/03/2024 Resources on good complaints handling Tagged: Learning from complaints
Legal Ombudsman Chair in Pride Power List 2018 26/03/2024 Legal Ombudsman Chair in Pride Power List 2018 Tagged: Office for Legal Complaints
Appointment of three new non-executive directors welcomed 26/03/2024 Appointment of three new non-executive directors welcomed Tagged: Office for Legal Complaints
