Consultation on complaint case fees is open in LeO News 35 03/10/2025 The Office for Legal Complaints has proposed an increase to the case fee charged to service providers for complaints LeO resolves
Effective complaint handling can prevent costly case fees in Case studies 13/03/2026 Effective complaint handling can prevent costly case fees
If service providers explain their process up front, disputes are less likely in Case studies 27/11/2025 If service providers explain their process up front, disputes are less likely
Stamp Duty Land Tax - complaint resolved by final decision in Case studies 18/03/2025 Stamp Duty Land Tax - complaint resolved by final decision Tagged: stamp duty
Delays and lack of response by probate service provider in Case studies 27/11/2025 Delays and lack of response by probate service provider led to extended resolution time and increased remedy
Service providers should consider the transaction type when advising on timescales in Case studies 31/03/2026 Service providers should consider the transaction type when advising on timescales
A business case for good complaint handling in Good complaints handling 26/03/2024 A business case for good complaint handling
MCRP launched to improve legal sector complaint handling in News 29/07/2026 New Model Complaints Resolution Procedure launched to improve legal sector complaint handling
LeO cannot require a service provider to conclude the administration of an estate in Case studies 27/11/2025 The Legal Ombudsman cannot require a service provider to conclude the administration of an estate, especially where the issues are being caused by a third party.
Technical advice desk in Learning Resources 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
Guidance: An ombudsman’s view of good costs service – second edition in News 26/03/2024 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
Third-party delay - case resolved by an early resolution in Case studies 28/05/2025 Third-party delay - complaint resolved by an early resolution
