Effective complaint handling can prevent costly case fees 13/03/2026 Effective complaint handling can prevent costly case fees
Stamp Duty Land Tax - complaint resolved by final decision 18/03/2025 Stamp Duty Land Tax - complaint resolved by final decision Tagged: stamp duty
If service providers explain their process up front, disputes are less likely 27/11/2025 If service providers explain their process up front, disputes are less likely
Delays and lack of response by probate service provider 27/11/2025 Delays and lack of response by probate service provider led to extended resolution time and increased remedy
Service providers should consider the transaction type when advising on timescales 31/03/2026 Service providers should consider the transaction type when advising on timescales
MCRP launched to improve legal sector complaint handling 29/07/2026 New Model Complaints Resolution Procedure launched to improve legal sector complaint handling
LeO cannot require a service provider to conclude the administration of an estate 27/11/2025 The Legal Ombudsman cannot require a service provider to conclude the administration of an estate, especially where the issues are being caused by a third party.
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
Guidance: An ombudsman’s view of good costs service – second edition 26/03/2024 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
Third-party delay - case resolved by an early resolution 28/05/2025 Third-party delay - complaint resolved by an early resolution
