OLC launches Scheme Rules consultation in News 26/03/2024 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
Accepting in ‘full and final settlement’ can restrict Ombudsman investigating in Case studies 13/03/2026 Accepting in ‘full and final settlement’ can restrict Ombudsman investigating
Chief Ombudsman, Paul McFadden, to move on in October 2025 in News 31/03/2025 Chief Ombudsman, Paul McFadden, to move on in October 2025
Considered decisions, communicated clearly are consistent with a reasonable service in Case studies 18/12/2025 Considered decisions, communicated clearly are consistent with a reasonable service
Georgina Philippou to join the Board of the Office for Legal Complaints in News 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Changes to the Legal Ombudsman's Scheme Rules in News 26/03/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
Rising demand highlights opportunities to improve legal services in News 23/07/2026 Rising demand highlights opportunities to improve legal services
Delays and lack of response by probate service provider in Case studies 27/11/2025 Delays and lack of response by probate service provider led to extended resolution time and increased remedy
Governance agreements in Governance 13/04/2026 Agreements which set out the working relationship between the Legal Ombudsman and other external stakeholders Tagged: Office for Legal Complaints governance Memorandum of Understanding
If service providers explain their process up front, disputes are less likely in Case studies 27/11/2025 If service providers explain their process up front, disputes are less likely
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy in LeO News 28 14/05/2024 The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
Service provider could have avoided complaint by issuing a final bill in Case studies 16/01/2026 Service provider could have avoided complaint by issuing final bill
Service providers should consider the transaction type when advising on timescales in Case studies 31/03/2026 Service providers should consider the transaction type when advising on timescales
From the Chief Ombudsman in LeO News 35 03/10/2025 LeO's Chief Ombudsman discusses the successes and challenges faced in the first quarter of the 2025/26 financial year
