Working for us in Who We Are 04/09/2025 Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you. Tagged: Careers Jobs Vacancies
Poor complaint handling let this barrister down in Case studies 26/03/2024 We found the service of this barrister to be reasonable but not the complaint handling...
Out of jurisdiction in Case studies 26/03/2024 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
Ensuring people contact us at the right time in LeO News 29 26/03/2024 We’ve made changes to help ensure people contact us at the right time – once their legal service provider has had a chance to look into their complaint. This includes launching a new leaflet that service providers can send. Tagged: Improvements Premature complaints consumer journey Customer journey
Providing Tailored Support in LeO News 35 03/10/2025 We have also launched a new initiative – Tailored Support – to deliver bespoke support to service providers
Governance in Corporate Publications 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
Signposting consumers to the Legal Ombudsman in Learning Resources 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
