Policy Statement - Publishing our Decisions 26/03/2024 Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman. Tagged: Policy statement Publishing decisions
Equality, diversity and inclusion 11/08/2025 The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service. Tagged: equality diversity inclusion
Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy 14/05/2024 The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
Policy statement: Publishing our decisions 26/03/2024 The Legal Services Act 2007 allows the Office for Legal Complaints (OLC) to publish reports of investigations or Ombudsman decisions if it considers it “appropriate to do so in any particular case”. In considering what the OLC considers to be “appropriate” for publication, it has been guided by the regulatory objectives of the Legal Services Act. Tagged: Publishing decisions Corporate policies Policy statement
Here to help 26/03/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
Accessibility statement 06/08/2024 This page features our website accessibility statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide. Tagged: Accessibility statement
Working for us 04/09/2025 Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you. Tagged: Careers Jobs Vacancies
Failure to provide information 26/03/2024 A failure to provide information meant we had to dismiss this complaint...
OLC Annual Report and Accounts published 26/03/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
Corporate policies 15/09/2025 Details of key corporate policies Tagged: Access to information Corporate policies Whistleblowing Publishing decisions
