Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
Managing unacceptable behaviour policy 03/03/2025 The Legal Ombudsman's guidance on managing unacceptable behaviour policy while in contact with someone using our service Tagged: consumer factsheets
Factsheets 30/09/2024 Our factsheets are short and easy to digest, and give an overview of the relevant topic. Tagged: factsheets
Do you consider complaints about professional negligence? 15/03/2024 Tagged: Complaints How to complain to your service provider professional negligence FAQs
Who do I complain to? 15/03/2024 Tagged: Complaints How to complain to your service provider Consumer journey FAQs
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Preventing complaints 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Legal Professional information 26/03/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
When can I come to the Legal Ombudsman? 26/03/2024 Tagged: FAQs First tier complaints handling How to complain to your service provider Consumer journey
What is a final response? 15/03/2024 Tagged: Consumer journey First tier complaints handling How to complain to your service provider FAQs
Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action? 15/03/2024 Tagged: How to complain to your service provider Making a complaint How we work FAQs
