Factsheets 30/09/2024 Our factsheets are short and easy to digest, and give an overview of the relevant topic. Tagged: factsheets
Do you consider complaints about professional negligence? 15/03/2024 Tagged: Complaints How to complain to your service provider professional negligence FAQs
Who do I complain to? 15/03/2024 Tagged: Complaints How to complain to your service provider Consumer journey FAQs
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Preventing complaints 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Legal Professional information 26/03/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
When can I come to the Legal Ombudsman? 26/03/2024 Tagged: FAQs First tier complaints handling How to complain to your service provider Consumer journey
What is a final response? 15/03/2024 Tagged: Consumer journey First tier complaints handling How to complain to your service provider FAQs
Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action? 15/03/2024 Tagged: How to complain to your service provider Making a complaint How we work FAQs
Accessibility 09/10/2025 Our service is for everyone who needs our help in resolving a service complaint. We make every effort to ensure that our website, our documents, and our service are easy to use and are accessible to everyone. We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language. Tagged: accessibility BrowseAloud Deaf Hard of hearing Blind Different formats Support
