Office for Legal Complaints welcomes Independent Review of Legal Services Regulation 26/03/2024 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Who We Are 12/03/2026 Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again. Tagged: Office for Legal Complaints OLC Legal Ombudsman Scheme How we work
New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
I want to complain, should I still pay the service provider’s fee? 15/03/2024 Tagged: FAQs Legal fee service provider fee
Is there a charge for your service? 15/03/2024 Tagged: Legal fee service provider fee free service FAQs
Rising demand highlights opportunities to improve legal services 23/07/2026 Rising demand highlights opportunities to improve legal services
Clear estimates help clients understand and plan for legal costs 23/07/2026 Clear estimates help clients understand and plan for legal costs
The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Changes to the Legal Ombudsman's Scheme Rules 26/03/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts 26/03/2024 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
Legal Ombudsman welcomes new Chief Ombudsman 26/03/2024 Legal Ombudsman welcomes new Chief Ombudsman Tagged: Chief Ombudsman
OLC publishes 2025/26 Business Plan for the Legal Ombudsman 09/04/2025 Office for Legal Complaints publishes 2025/26 Business Plan for the Legal Ombudsman
Legal Ombudsman announces new chief executive 26/03/2024 Legal Ombudsman announces new chief executive Tagged: Chief Executive
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
