Can I complain if I've already accepted an offer? 26/03/2024 Offer accepted from service provider Tagged: Our rules
Reflecting the emotional practicalities helps establish what is reasonable 18/12/2025 Reflecting the emotional practicalities in service decisions helps establish what is reasonable
How We Work 16/03/2026 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
LeO News, edition 25 26/03/2024 Our newsletter updates our service providers on our latest activities and events, and features helpful guidance and informatoin for the legal service profession. Tagged: Newsletter
Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Managing unacceptable behaviour policy 03/03/2025 The Legal Ombudsman's guidance on managing unacceptable behaviour policy while in contact with someone using our service Tagged: consumer factsheets
Is there a charge for your service? 15/03/2024 Tagged: Legal fee service provider fee free service FAQs
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
I want to complain, should I still pay the service provider’s fee? 15/03/2024 Tagged: FAQs Legal fee service provider fee
Accessibility 16/03/2026 Our service is for everyone who needs our help in resolving a service complaint. We make every effort to ensure that our website, our documents, and our service are easy to use and are accessible to everyone. We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language. Tagged: accessibility BrowseAloud Deaf Hard of hearing Blind Different formats Support
Providing Tailored Support 03/10/2025 We have also launched a new initiative – Tailored Support – to deliver bespoke support to service providers
