New research warns professionals on importance of their language in complaints in News 26/03/2024 New research warns professionals on importance of their language in complaints Tagged: Research
Georgina Philippou to join the Board of the Office for Legal Complaints in News 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Timely communication and complaints handling are vital in residential conveyancing in Case studies 13/03/2026 Timely communication and complaints handling are vital in residential conveyancing
Proactive updates reduce complaints and strengthen trust in Case studies 13/03/2026 Proactive updates reduce complaints and strengthen trust
Clear reasoning supports early resolution of advice complaints in Case studies 23/07/2026 Clear reasoning supports early resolution of advice complaints
Promptly addressing a service failing and good complaints handling in Case studies 16/01/2026 Promptly addressing a service failing and good complaints handling
Good complaints handling & engagement with LeO quickens resolution in Case studies 19/01/2026 Good complaints handling and engagement with LeO quickens resolution
The Ombudsman may dismiss complaints with no prospects of success in Case studies 13/03/2026 The Ombudsman may dismiss complaints with no prospects of success
Complaints process in For Consumers 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts in News 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
Improved case studies – helping to resolve and prevent complaints in LeO News 29 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Guidance: Our approach to determining complaints in The LeO Process 26/03/2024 Guidance: Our approach to determining complaints
Complaints in focus: No win, no fee agreements in Preventing complaints 26/03/2024 Complaints in focus: No win, no fee agreements
Guidance: Our approach to determining complaints in Technical advice desk 26/03/2024 Guidance: Our approach to determining complaints
