Losses needs to have been caused by the service provider’s service failing 27/11/2025 To direct a payment for a loss, that loss needs to have been caused by the service provider’s service failing
A client's dissatisfaction does not imply that the provider's service was unreasonable 17/02/2026 A client's dissatisfaction does not imply that the provider's service was unreasonable
New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Delays and lack of response by probate service provider 27/11/2025 Delays and lack of response by probate service provider led to extended resolution time and increased remedy
Promptly addressing a service failing and good complaints handling 16/01/2026 Promptly addressing a service failing and good complaints handling
If service providers explain their process up front, disputes are less likely 27/11/2025 If service providers explain their process up front, disputes are less likely
Service provider could have avoided complaint by issuing a final bill 16/01/2026 Service provider could have avoided complaint by issuing final bill
Service providers should consider the transaction type when advising on timescales 31/03/2026 Service providers should consider the transaction type when advising on timescales
Guidance: An ombudsman’s view of good costs service – second edition 26/03/2024 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
LeO cannot require a service provider to conclude the administration of an estate 27/11/2025 The Legal Ombudsman cannot require a service provider to conclude the administration of an estate, especially where the issues are being caused by a third party.
