The Legal Ombudsman publishes a range of annual reports and plans. These give information on our regular programmes of work. You can find the most up to date plans alongside older documents.

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Featured publication

Business Plan 2022-23

The Business Plan sets out the step-change the Legal Ombudsman will deliver in 2022/23 – moving towards being a service that matches customers’ needs and expectations. This includes a significant reduction in the Pre-Assessment Pool, an improved customer experience and a substantial reduction in both customer journey time and unit cost.  

Featured publication

Annual Report and Accounts 2020-21

This Annual Report documents what we have achieved during the year and how we have managed our financial resources and met our governance requirements. It also outlines some of our future plans and early progress as we seek to stabilise our service and achieve sustainable recovery.

Front cover of the Annual Report and Accounts

Front cover of the Annual Report and Accounts

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