This Annual Report documents what we have achieved during the year and how we have managed our financial resources and met our governance requirements. It also outlines some of our future plans and early progress as we seek to stabilise our service and achieve sustainable recovery.
Front cover of the Annual Report and Accounts
This Business Plan sets out the priorities for the Legal Ombudsman in 2021/22 and the relationship to the three-year strategic framework.
front cover of Business Plan 2021-22 cover
Annual report 2020-21
Annual report 2021-22 in Welsh - coming soon.
Service Complaint Adjudicator: Report 2020-21
Annual report 2019-20
Annual report 2019-20 (Welsh)
Service Complaint Adjudicator: Report 2019-20
Report to the Welsh Language Commissioner 2019-20
Welsh Language version