Reports and plans

The Legal Ombudsman publishes a range of annual reports and plans. These give information on our regular programmes of work. You can find the most up to date plans alongside older documents.

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Featured publication

Annual Report and Accounts 2020-21

This Annual Report documents what we have achieved during the year and how we have managed our financial resources and met our governance requirements. It also outlines some of our future plans and early progress as we seek to stabilise our service and achieve sustainable recovery.

Front cover of the Annual Report and Accounts

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Featured publication

Business Plan 2021-22

This Business Plan sets out the priorities for the Legal Ombudsman in 2021/22 and the relationship to the three-year strategic framework. 

front cover of Business Plan 2021-22 cover

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Annual Report -		Strategy and Business Plan		Welsh Language	Other
Annual report 2020-21 Annual report 2020-21 (Welsh)		Business plan and budget		Report to the Welsh Language Commissioner 2020-21 Welsh Language version	Service Complaint Adjudicator: Report 2020-21
Annual report 2019-20 Annual report 2019-20 (Welsh)		Business plan and Budget 2019-20		Welsh Language Scheme / Cynllun laith Gymraeg	Service Complaint Adjudicator: Report 2019-20
Annual report 2018-19		Business plan and Budget 2018-19		Welsh Language Scheme / Cynllun laith Gymraeg	Service Complaint Adjudicator: Report 2018-19
Annual report 2018-19 (Welsh)		Strategy and business plan 2017-20		Report to the Welsh Language Commissioner 2019-20 Welsh Language version	Service Complaint Adjudicator: Report 2017-18
Annual report 2017-18		Business Plan 2021 -22		Report to the Welsh Language Commissioner 2018-19	Gender pay gap report 2018
Annual report 2016-17				Welsh Translation Briefing	Gender pay gap report 2017
					Gender Pay Gap report 2020