The Legal Ombudsman publishes a range of annual reports and plans. These give information on our regular programmes of work. You can find the most up to date plans alongside older documents.

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Featured publication

Annual Report and Accounts 2020-21

This Annual Report documents what we have achieved during the year and how we have managed our financial resources and met our governance requirements. It also outlines some of our future plans and early progress as we seek to stabilise our service and achieve sustainable recovery.

Front cover of the Annual Report and Accounts

Front cover of the Annual Report and Accounts

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Featured publication

Business Plan 2021-22

This Business Plan sets out the priorities for the Legal Ombudsman in 2021/22 and the relationship to the three-year strategic framework. 

front cover of Business Plan 2021-22 cover

front cover of Business Plan 2021-22 cover

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