LeO will determine whether advice is reasonable based on all relevant circumstances Read LeO will determine whether advice is reasonable based on all relevant circumstances
If the complaint is unlikely to be upheld, it might not be considered for a full investigation Read If the complaint is unlikely to be upheld, it might not be considered for a full investigation
Losses needs to have been caused by the service provider’s service failing Read Losses needs to have been caused by the service provider’s service failing
A client's dissatisfaction does not imply that the provider's service was unreasonable Read A client's dissatisfaction does not imply that the provider's service was unreasonable
Work of no value may lead to a full refund being directed by the LeO Read Work of no value may lead to a full refund being directed by the LeO
Offering a remedy in line with LeO's remedies guidance can save everyone time Read Offering a remedy in line with LeO's remedies guidance can save everyone time
