Losses needs to have been caused by the service provider’s service failing Read Losses needs to have been caused by the service provider’s service failing
Dissatisfaction with the final outcome does not mean that the service provider's service was unreasonable Read Dissatisfaction with the final outcome does not mean that the service provider's service was unreasonable
Work of no value may lead to a full refund being directed by the LeO Read Work of no value may lead to a full refund being directed by the LeO
Offering a remedy in line with LeO's remedies guidance can save everyone time Read Offering a remedy in line with LeO's remedies guidance can save everyone time
Even if we uphold a complaint, a full cost refund is unlikely to be awarded Read Even if we uphold a complaint, a full cost refund is unlikely to be awarded
If service providers explain their process up front, disputes are less likely Read If service providers explain their process up front, disputes are less likely
