Considered decisions, communicated clearly are consistent with a reasonable service Read Considered decisions, communicated clearly are consistent with a reasonable service
Our Guidance on Remedies is a useful reference tool in resolving complaints Read Our Guidance on Remedies is a useful reference tool in resolving complaints
Reflecting the emotional practicalities helps establish what is reasonable Read Reflecting the emotional practicalities helps establish what is reasonable
Promptly addressing a service failing and good complaints handling Read Promptly addressing a service failing and good complaints handling
Service provider could have avoided complaint by issuing a final bill Read Service provider could have avoided complaint by issuing a final bill
Reasonable professional judgement and good complaint handling Read Reasonable professional judgement and good complaint handling
