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The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you.

Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again.

How to complain to your service provider

Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources.