Our commitment to you 06/11/2020 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles factsheets How we work
Scheme Rules 05/11/2020 Overview of the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work
Who We Are 05/11/2021 Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again. Tagged: Office for Legal Complaints OLC Legal Ombudsman Scheme How we work
Complaining to a service provider 06/11/2020 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
The LeO Process 14/01/2021 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Technical advice desk 01/11/2021 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action? 06/11/2020 Tagged: How to complain to your service provider Making a complaint How we work FAQs
How to complain to your service provider 06/11/2020 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
Good complaints handling 19/04/2021 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information