Scheme Rules 05/11/2020 Overview of the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work
How long does an investigation take? 06/11/2020 Tagged: FAQs Consumer journey How we work Making a complaint
Complaining to a service provider 06/11/2020 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action? 06/11/2020 Tagged: How to complain to your service provider Making a complaint How we work FAQs
The LeO Process 14/01/2021 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
