Legal Ombudsman launches new Scheme Rules 26/03/2024 Legal Ombudsman launches new Scheme Rules Tagged: Scheme Rules
New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
New self-service Customer Assessment Tool 26/03/2024 New self-service Customer Assessment Tool Tagged: Consumer resources
Multiple service failings can increase remedy awarded 23/07/2026 Multiple service failings can increase remedy awarded
Service providers should adapt communications to customers 31/03/2026 Service providers should adapt communications to customers
Promptly addressing a service failing and good complaints handling 16/01/2026 Promptly addressing a service failing and good complaints handling
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
