Service providers should adapt communications to customers in Case studies 31/03/2026 Service providers should adapt communications to customers
Promptly addressing a service failing and good complaints handling in Case studies 16/01/2026 Promptly addressing a service failing and good complaints handling
Governance in Corporate Publications 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
Rising demand highlights opportunities to improve legal services in News 23/07/2026 Rising demand highlights opportunities to improve legal services
The transfer of CMC complaints to the Financial Ombudsman Service in Factsheets 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Changes to the Legal Ombudsman's Scheme Rules in News 26/03/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
Service failings may require loss of chance remedies in Case studies 23/07/2026 Service failings may require loss of chance remedies
Considered decisions, communicated clearly are consistent with a reasonable service in Case studies 18/12/2025 Considered decisions, communicated clearly are consistent with a reasonable service
