Deciding whether complaints are in time – requests for bills 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's Annual Report and Accounts 2022/23 Tagged: Board blog Office for Legal Complaints Annual Report
Model Complaints Resolution Procedure - Call for Input 21/05/2026 Model Complaints Resolution Procedure - Call for Input Tagged: complaints consultation callforinput legalombudsman MCRP
Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Learning from complaints 26/03/2024 Resources on good complaints handling Tagged: Learning from complaints
OLC Operating framework 26/03/2024 Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act. Tagged: OLC Operating framework OLC Office for Legal Complaints
Legal Ombudsman welcomes new Chief Ombudsman 26/03/2024 Legal Ombudsman welcomes new Chief Ombudsman Tagged: Chief Ombudsman
Model Complaints Resolution Procedure 10/08/2026 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan Tagged: Board blog Newsletter Office for Legal Complaints
Legal Ombudsman announces new chief executive 26/03/2024 Legal Ombudsman announces new chief executive Tagged: Chief Executive
Rising demand highlights opportunities to improve legal services 23/07/2026 Rising demand highlights opportunities to improve legal services
Model Complaints Resolution Procedure 29/07/2026 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
