New factsheet launched – Unhappy with our service in News 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Rising demand highlights opportunities to improve legal services in News 23/07/2026 Rising demand highlights opportunities to improve legal services
OLC launches Scheme Rules consultation in News 26/03/2024 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
Promptly addressing a service failing and good complaints handling in Case studies 16/01/2026 Promptly addressing a service failing and good complaints handling
Changes to the Legal Ombudsman's Scheme Rules in News 26/03/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
Legal Ombudsman 2023/24 annual complaints data and insight in Complaints data 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
The transfer of CMC complaints to the Financial Ombudsman Service in Factsheets 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Considered decisions, communicated clearly are consistent with a reasonable service in Case studies 18/12/2025 Considered decisions, communicated clearly are consistent with a reasonable service
Complaints process in For Consumers 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Legal Ombudsman 2023/24 annual complaints data and insight in News 05/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
A new strategy for the Legal Ombudsman in LeO News 30 14/05/2024 A new strategy for the Legal Ombudsman
Legal Ombudsman 2024/25 annual complaints data and insight in Complaints data 04/11/2025 Legal Ombudsman 2024/25 annual complaints data and insight Tagged: Annual complaints data Complaints data Insight
Georgina Philippou to join the Board of the Office for Legal Complaints in News 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Good complaints handling in Learning Resources 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts in News 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
