Georgina Philippou to join the Board of the Office for Legal Complaints in News 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts in News 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
Legal Ombudsman’s Head of IT nominated for transformation award in News 26/03/2024 Legal Ombudsman’s Head of IT nominated for transformation award
Rising demand highlights opportunities to improve legal services in News 23/07/2026 Rising demand highlights opportunities to improve legal services
OLC launches plans for the Legal Ombudsman amid record demand in News 09/04/2026 OLC launches plans for the LeO amid record demand
Working together to improve outcomes in legal services in LeO News 30 26/03/2024 Working together to improve outcomes in legal services
Equality, diversity and inclusion in Who We Are 08/06/2026 The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service. Tagged: equality diversity inclusion
Accepting in ‘full and final settlement’ can restrict Ombudsman investigating in Case studies 13/03/2026 Accepting in ‘full and final settlement’ can restrict Ombudsman investigating
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts in News 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
LeO cannot require a service provider to conclude the administration of an estate in Case studies 27/11/2025 The Legal Ombudsman cannot require a service provider to conclude the administration of an estate, especially where the issues are being caused by a third party.
Accessibility statement in Accessibility 06/08/2024 This page features our website accessibility statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide. Tagged: Accessibility statement
Clear estimates help clients understand and plan for legal costs in Case studies 23/07/2026 Clear estimates help clients understand and plan for legal costs
MCRP launched to improve legal sector complaint handling in News 29/07/2026 New Model Complaints Resolution Procedure launched to improve legal sector complaint handling
Registers of interests and expenses in Governance 17/08/2026 Registers for the OLC, Senior Management and Ombudsman team Tagged: Office for Legal Complaints governance
The price of separation: Divorce related legal complaints and their causes in Preventing complaints 26/03/2024 The price of separation: Divorce related legal complaints and their causes
