Rising demand highlights opportunities to improve legal services 23/07/2026 Rising demand highlights opportunities to improve legal services
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy 14/05/2024 The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
Accepting in ‘full and final settlement’ can restrict Ombudsman investigating 13/03/2026 Accepting in ‘full and final settlement’ can restrict Ombudsman investigating
Chief Ombudsman, Paul McFadden, to move on in October 2025 31/03/2025 Chief Ombudsman, Paul McFadden, to move on in October 2025
The Ombudsman may dismiss complaints with no prospects of success 13/03/2026 The Ombudsman may dismiss complaints with no prospects of success
Georgina Philippou to join the Board of the Office for Legal Complaints 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Governance agreements 13/04/2026 Agreements which set out the working relationship between the Legal Ombudsman and other external stakeholders Tagged: Office for Legal Complaints governance Memorandum of Understanding
OLC launches plans for the Legal Ombudsman amid record demand 09/04/2026 OLC launches plans for the LeO amid record demand
Legal Ombudsman’s Head of IT nominated for transformation award 26/03/2024 Legal Ombudsman’s Head of IT nominated for transformation award
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts 26/03/2024 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
Governance 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
Office for Legal Complaints publishes 2025/26 Annual Report and Accounts 03/07/2026 Office for Legal Complaints publishes 2025/26 Annual Report and Accounts
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
