Working for us 04/09/2025 Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you. Tagged: Careers Jobs Vacancies
Complaining to a legal service provider 29/07/2026 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
For Consumers 10/06/2024 You can find information about our process, and access a range of our factsheets and frequently asked questions here.
Underperforming inheritance investment 26/03/2024 Client complained about under performance of investments made at the solicitor's discretion Tagged: Our decisions
Ruling that an offer is reasonable 26/03/2024 The ombudsman decision is that the offer for compensation, made by the solicitor, is reasonable. Tagged: Our rules
Lack of evidence 26/03/2024 The solicitor and client were both unable to prove whether a payment for services had been made... Tagged: Our decisions
Do you have rules about the complaints you can investigate? 15/03/2024 Tagged: Scheme Rules Complaint Checker FAQs
Stamp duty, consumer factsheet 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home. Tagged: stamp duty factsheets
Ombudsman decision data 28/07/2026 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Failure to provide information 26/03/2024 A failure to provide information meant we had to dismiss this complaint...
The Legal Ombudsman's Top tips for responding to complaints 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Governance 06/08/2024 Information about the OLC and governance Tagged: Office for Legal Complaints Governance Legal Ombudsman Scheme Legal Service Board Executive Team Board OLC
Here to help 26/03/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
