Working for us 04/09/2025 Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you. Tagged: Careers Jobs Vacancies
Updated guidance on complaints about costs 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Our organisation 17/11/2025 This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team. Tagged: Board Ombudsman Executive Team Chief Ombudsman Chief Operating Officer Ombudsman team meet the team
Complaints about how fees have been calculated and communicated 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
How to complain to your service provider 26/03/2024 Our factsheet will tell you more about how we investigate your complaints. Tagged: complaint about a lawyer complaint about a solicitor factsheets make a complaint
Policy statement – approach to complaints where the respondent also provides non-legal services 26/03/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
Service provider advice line 26/03/2024 Service provider advice line - Legal Ombudsman Tagged: Legal Ombudsman service
Only obviously wrong advice will result in an upheld complaint 13/03/2026 Only obviously wrong advice will result in an upheld complaint
Third-party delay - complaint resolved by an early resolution 28/05/2025 Third-party delay - complaint resolved by final decision
If the complaint is unlikely to be upheld, it might not be considered for a full investigation 27/11/2025 If the complaint is unlikely to be upheld, it might not be considered for a full investigation
Failing to respond to a complaint can increase impact and remedy 23/07/2026 Failing to respond to a complaint can increase impact and remedy
The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
A good apology and solution are key to complaint resolution 13/03/2026 A good apology and solution are key to complaint resolution
