The Language of Complaints research in Good complaints handling 26/03/2024 The Language of Complaints research
Legal Ombudsman 2023/24 annual complaints data and insight in Complaints data 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Legal Ombudsman 2023/24 annual complaints data and insight in News 05/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Georgina Philippou to join the Board of the Office for Legal Complaints in News 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Timely communication and complaints handling are vital in residential conveyancing in Case studies 13/03/2026 Timely communication and complaints handling are vital in residential conveyancing
Proactive updates reduce complaints and strengthen trust in Case studies 13/03/2026 Proactive updates reduce complaints and strengthen trust
Clear reasoning supports early resolution of advice complaints in Case studies 23/07/2026 Clear reasoning supports early resolution of advice complaints
Legal Ombudsman 2025/26 annual complaints data and insight in Complaints data 23/07/2026 Legal Ombudsman 2025/26 annual complaints data and insight
Promptly addressing a service failing and good complaints handling in Case studies 16/01/2026 Promptly addressing a service failing and good complaints handling
Good complaints handling & engagement with LeO quickens resolution in Case studies 19/01/2026 Good complaints handling and engagement with LeO quickens resolution
The Ombudsman may dismiss complaints with no prospects of success in Case studies 13/03/2026 The Ombudsman may dismiss complaints with no prospects of success
Complaints process in For Consumers 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Learning from complaints in News 26/03/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
Improved case studies – helping to resolve and prevent complaints in LeO News 29 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Guidance: Our approach to determining complaints in The LeO Process 26/03/2024 Guidance: Our approach to determining complaints
