OLC publishes new strategy and business plan for LeO in News 03/05/2024 Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
LeO welcomes LSB's framework for achieving a positive complaints culture in News 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
The service provided no value in Case studies 26/03/2024 This firm provided a service of no value and charged more than they advised...
Our organisation in Who We Are 17/11/2025 This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team. Tagged: Board Ombudsman Executive Team Chief Ombudsman Chief Operating Officer Ombudsman team meet the team
Providing a service in Case studies 26/03/2024 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
Service failings caused emotional distress in Case studies 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
How We Work in Information Centre 16/03/2026 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
Invitation to Tender - Service Complaints Adjudicator in News 26/03/2024 Tender for Service Complaints Adjudicator
Complaints about legal costs in Preventing complaints 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
Reasonable service and complaint handling in Case studies 23/07/2026 Reasonable service and complaint handling
Elaine Banton joins the Board of the Office for Legal Complaints in News 16/10/2024 Elaine Banton to join the Board of the Office for Legal Complaints Tagged: OLC members
Information Centre in Home 16/03/2026 All the key information, data, plans and reports from the Legal Ombudsman. Tagged: Information centre Corporate resources Learning resources Data centre FAQs Case studies news
Equality, diversity and inclusion in Who We Are 08/06/2026 The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service. Tagged: equality diversity inclusion
Schedule of matters reserved to the Office for Legal Complaints in Governance 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
