What if we can't agree about how to resolve my complaint? in FAQs 26/03/2024 Tagged: old scheme rules
Signposting consumers to the Legal Ombudsman in Learning Resources 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
How do I make sure my service provider knows I am complaining? in FAQs 15/03/2024 Tagged: FAQs Complaint letter template Complaint Checker Complaints we investigate
Annual Report and Accounts 2024/25 in LeO News 35 03/10/2025 The 2024/25 annual report and accounts shows how the Legal Ombudsman maintained the pace of its service and performance improvement.
Complaints data in Data centre 23/07/2026 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Factsheets in For Consumers 30/09/2024 Our factsheets are short and easy to digest, and give an overview of the relevant topic. Tagged: factsheets
Poor complaint handling let this barrister down in Case studies 26/03/2024 We found the service of this barrister to be reasonable but not the complaint handling...
Guide to uploading documents with your complaint form submission in Complaints process 30/04/2025 This page explains how to upload supporting documents with your complaint form submission
Get support with resolving complaints in LeO News 29 26/03/2024 Find out how to contact us for support and read the latest queries we’ve helped to resolve. Tagged: Learning from complaints Learning resources Technical Advice
A barrister's professional judgement in Case studies 26/03/2024 Mr L was not happy with his barrister, however we found the service to be reasonable...
Consultations in Corporate Publications 04/11/2026 Details of past and present consultations and the responses we have received Tagged: Consultation strategy and business plan Publishing our decisions Transparency and reporting governance
Case fee waived in Case studies 26/03/2024 In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...
Failure to provide information in Case studies 26/03/2024 A failure to provide information meant we had to dismiss this complaint...
Providing Tailored Support in LeO News 35 03/10/2025 We have also launched a new initiative – Tailored Support – to deliver bespoke support to service providers
