New research warns professionals on importance of their language in complaints in News 26/03/2024 New research warns professionals on importance of their language in complaints Tagged: Research
Introducing the Model Complaints Resolution Procedure in LeO News 35 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
OLC launches Scheme Rules consultation in News 26/03/2024 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
The price of separation: Divorce related legal complaints and their causes in Preventing complaints 26/03/2024 The price of separation: Divorce related legal complaints and their causes
Research shows room for improvement in how law firms deal with complaints in News 26/03/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
The Language of Complaints research in Good complaints handling 26/03/2024 The Language of Complaints research
Georgina Philippou to join the Board of the Office for Legal Complaints in News 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Timely communication and complaints handling are vital in residential conveyancing in Case studies 13/03/2026 Timely communication and complaints handling are vital in residential conveyancing
Proactive updates reduce complaints and strengthen trust in Case studies 13/03/2026 Proactive updates reduce complaints and strengthen trust
Clear reasoning supports early resolution of advice complaints in Case studies 23/07/2026 Clear reasoning supports early resolution of advice complaints
Promptly addressing a service failing and good complaints handling in Case studies 16/01/2026 Promptly addressing a service failing and good complaints handling
Good complaints handling & engagement with LeO quickens resolution in Case studies 19/01/2026 Good complaints handling and engagement with LeO quickens resolution
The Ombudsman may dismiss complaints with no prospects of success in Case studies 13/03/2026 The Ombudsman may dismiss complaints with no prospects of success
Complaints process in For Consumers 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Improved case studies – helping to resolve and prevent complaints in LeO News 29 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
