Promptly addressing a service failing and good complaints handling 16/01/2026 Promptly addressing a service failing and good complaints handling
Good complaints handling & engagement with LeO quickens resolution 19/01/2026 Good complaints handling and engagement with LeO quickens resolution
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
The Ombudsman may dismiss complaints with no prospects of success 13/03/2026 The Ombudsman may dismiss complaints with no prospects of success
Improved case studies – helping to resolve and prevent complaints 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Complaints in focus: No win, no fee agreements 26/03/2024 Complaints in focus: No win, no fee agreements
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Legal Ombudsman 2023/24 annual complaints data and insight 05/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Legal Ombudsman 2023/24 annual complaints data and insight 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Research shows room for improvement in how law firms deal with complaints 26/03/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
LeO marks major milestone with Call for Input on model complaints procedure 24/03/2026 LeO marks major milestone with call for input on Model Complaints Resolution Procedure
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation 26/03/2024 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
