Our recent engagement: listening and learning in LeO News 29 26/03/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
Using a legal service provider in Complaints process 26/03/2024 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
When should I complain to my service provider? in FAQs 15/03/2024 Tagged: Complaints customer journey FAQs
Legal Ombudsman proposes minor changes to Scheme Rules in News 26/03/2024 Legal Ombudsman proposes minor changes to Scheme Rules Tagged: Consumer resources Scheme Rules
Here to help in Factsheets 26/03/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
Personal Injury Factsheet 1 The Personal Injury Claim Process And Journey V1.1 in Learning resources 14/03/2024
How We Work in Information Centre 16/03/2026 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
Do I need to complain to my service provider? in FAQs 15/03/2024 Tagged: customer journey resolving complaints How to complain to your service provider FAQs
Our commitment to you in Factsheets 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
Legal Professional information in How We Work 26/03/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
Chief Ombudsman announces new position in News 26/03/2024 Chief Ombudsman announces new position Tagged: Chief Ombudsman Press release
